At Prestige Global Meeting Source, we believe that the best results are built on strong relationships. “Relationships Matter” isn’t just one of our five core values, it’s the thread that connects everything we do. Whether we’re working with clients, supporting colleagues, or collaborating with trusted industry partners, we know that trust, empathy, and genuine connection are what fuel long-term success. 

We recently asked our team to reflect on our core values, and the responses were a powerful reminder that when we lead with relationships, everything else follows.

Building Trust Over Time 

Relationships are more than just a business approach. They are the foundation of everything we do. 

“I’ve built my career on relationships. When you invest in people, they come to trust you and turn to you for guidance and recommendations.”  

– Lisa-Marie James, Director, Event Services Operations 

This mindset isn’t limited to new client development. It’s also how we support each other internally, strengthen loyalty, and create consistency over time. 

“My long-standing accounts continue to grow because of consistent, high-level service and proactive solutions. Our performance has earned their trust—and that keeps expanding the relationship.”  

– Kathie Hewitt, Director, Regional Sales  

The Power of Genuine Connection 

One team member shared how stepping back from the “sales mindset” created space for something deeper: 

“I was trying to get a meeting with a client who seemed too busy to respond. Instead of pushing, I took a step back to see it from her perspective. I researched her hotel and realized she was managing multiple departments. I changed my approach and reached out to offer help and made it easy for her to say yes. That built the trust we needed to start working together.” 

– Sheila Dudum, Technology Support Specialist 

That kind of empathy and understanding someone’s reality and leading with support is relationship-building at its best. It also illustrates how we Create Value by genuinely solving problems, not just selling solutions.

Turning Relationships into Results 

Sometimes, a relationship opens the door to a major win: 

“At the 2025 PPC, I connected with a vendor I hadn’t worked with before. That conversation led to a large contract, and I was able to negotiate incredible concessions for the client. Everyone won—the client, the vendor, and Prestige.”  

– Cynthia Boyum, Director, Regional Sales  

Other times, the impact is in the speed and quality of the work: 

“We needed a hotel in a specific city on short notice. Because of our strong relationships with brand reps, I was able to make a few calls and get a contract with great terms quickly. It was a success story made possible by the connections we’ve built.”  

– Heather Dyrness, Director, Enterprise Accounts 

These moments show how focusing on “Relationships Matter” also fuels Performance Driven outcomes like faster support, better deals, amazing events.

More Than a Value, It’s Who We Are 

When we lead with relationships, we unlock everything else: stronger teams, better service, more creative solutions, and deeper trust. We Elevate the Room with our presence. We Create Value by understanding needs. We Perform by showing up with consistency and excellence. And we stay Team Focused, always remembering we’re stronger together. 

At Prestige, “Relationships Matter” is more than a core value—it’s who we are. 

Want to see our values in action? Contact your Prestige sales partner today!