Omni Hotels & Resorts ranked highest among upper-upscale hotel brands, according to the J.D. Power 2015 North American Hotel Guest Satisfaction Index Study. Eight key factors were examined including: overall satisfaction, reservations, check-in/check-out, guest rooms, food & beverage, hotel services, hotel facilities, and cost & fees.

“One of our core brand values is creating memorable experiences. This recognition is gratifying as we continue to deliver on and remain a leader in experiential travel. It is a huge testament to the work our 18,000 associates do every day.”

This year’s highest ranking marks Omni’s sixth time as the leading hotel brand in this segment. Omni has outperformed the segment average for the past 15 years; and achieved the highest score in the food & beverage factor for four straight years. The results are based on guest feedback from customers who stayed in an Omni hotel from July 2014 through June 2015.

Omni creates genuine, authentic guest experiences at 60 distinct luxury hotels and resorts in the leading business, convention and leisure destinations across North America. The brand is known for innovation and exemplary service, and is committed to being the employer of choice in the hospitality industry.
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